September✨让穿搭变成你名片的一部分
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RETURNS POLICY

The item should meet one of the reasons below to eligible for an exchange:
> Incorrect goods received
> Defective goods received

Terms:

  • Must notify and return(post) within 7 days from the day of receiving goods.
  • Cash refund is not available except if the item is out of stock.
  • Must receive confirmation from us before returning goods.
  • Goods must be same condition, unwashed, unworn in original packaging with tag attached.
  • We reserve the right to reject any returned goods if we conclude it is not eligible to the requirement.
  • All discounted and promotional items are not eligible for exchange, refund, return after purchase made.
  • We do not guarantee that all the actual product is exactly same with the image shown in this website.
  • The actual color of goods may be slightly different with the image due to lighting issue and different resolution of different devices, and this is non-eligible for exchanges.

In-Store Exchanges & Returns

  • You will need to communicate with our customer service and receive confirmation of returns/exchanges before visiting our boutiques.
  • You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.
  • You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
  • If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
  • There will be no refund if the value of the exchange item(s) is lower than the original item(s).
  • No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our boutiques.

Exchanges & Returns Online

  • You will need to communicate with our customer service and receive confirmation of returns/exchanges before visiting our boutiques.
  • You will need to include your original invoice together with the item(s) in its original condition and packaging.
  • Mail us your parcel via a traceable mode of postage.
  • If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
  • There will be no refund if the value of the exchange item(s) is lower than the original item(s).
  • No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
  • All returns and exchanges made via our online portal at neverenuff.com.my would need to be shipped to:

 

NRN Fashion Apparel (JM 0800695-U)

L01-07, Blok B, Akademik Suite,

Jalan Austin Height Utama,

Taman Mount Austin,

81100 Johor Bahru.

Tel: +6018 – 791 4068

WE RESERVE THE RIGHT TO CHANGE AND MODIFY THE TERM WITHOUT ANY PRIOR NOTICE.

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